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Return Policy 

  •  Installation constitutes acceptance

  •  No returns on special orders, close-outs or setting materials (sundries)

  •  All returns subject to inspection

  •  Full case quantity only in original, unopened packages, free of any visible damage

  •  Material must have been purchased within 30 days

  •  Same shade (dye lot) and caliber must still be in stock

  •  Copy of invoice must be provided

  •  Special freight arrangements outside standard pick-up/delivery schedule is customer responsibility

  •  30% restocking fee applies, unless otherwise specified

  •  31+ day returns and all other exceptions require pre-approval by ITS Team


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